How Ardent can help

As this global pandemic continues to impact the health and well-being of our community, we are acutely aware of the economic harm it is causing many of you.

With this in mind we are taking the following actions to provide some relief:

  • Waiving several fees until further notice to give you more access to your deposit dollars, including:
    • High-Yield Money Market monthly service fee on balances under $5,000
    • Early withdrawal penalty on all CDs
    • Transaction fee on withdrawals using an ATM-only card (no fees on transactions with debit card)
    • Excessive transaction fee on savings and money market accounts
  • Waiving the fee for Skip-a-Pay, a one month loan payment deferment
  • Temporarily increasing our remote deposit limit on checks deposited through our eBanking app
  • Free overnight shipping of debit and credit cards (both new and replacements)

If you have a loan with us and are experiencing financial difficulties, please reach out to us at 800.806.9465 to discuss options available to you. Additionally, we want to remind members that free, confidential financial counseling and resources will continue to be available through our partner, BALANCE.

Branch Availability

As the COVID-19 pandemic continues to progress, we have experienced a dramatic decrease in member visits to some of our branches. We are glad our members are taking social distancing seriously, and as a result we have decided to temporarily close some of our branches.

Branch Access
Blue Bell Temporarily closed; ATM available 
Center City Temporarily closed
Navy Yard (GSK only) Temporarily closed; ATM available 
Oaks Open for drive-up only
Spring Garden (Phila) Open with restricted lobby access
Upper Providence (GSK only) Temporarily closed; ATM available 
VA Medical Center Temporarily closed
Wayne Open for drive-up only; deposit-taking ATM available in drive-up lane

All open branches will remain full service and will operate under their normal hours of operation.

At our Blue Bell location, you will still be able to make deposits, withdraws, inquiries and transfers at our ATM in the vestibule.

For Center City branch users, our location at 15th and Spring Garden Streets is approximately one mile away.

If you use shared branches, we suggest calling the location you want to visit first as some shared branching partners have stopped offering the service.

Our Call Center will remain open normal business hours. As many members are choosing to call instead of visit our locations, we are experiencing a high call volume. Rest assured that we are working to answer member calls as quickly as possible. As a reminder, account information is available on mobile devices and computers through eBanking.

What we are doing

  • Ardent created a task force to continually review the scientific and government information related to the virus. This group meets regularly to assess the situation and take action.
  • We are encouraging employees who do not feel well or who are worried they may have been exposed to COVID-19 to not come to work and get the medical attention they need.
  • We have increased cleaning and sanitizing efforts in our locations by our professional cleaners and our employees. 
  • To ensure the continuity of our member service, we have increased our work from home capabilities to allow essential functions to continue even if we are unable to open our locations.
  • We’ve asked employees to greet you or thank you without a handshake to help minimize person-to-person contact.
  • We are temporarily suspending our workshops and community outreach activities at least through April to help encourage social distancing.

What you should do

In addition to the hand washing and social distancing general tips you have already heard, there are some Ardent specific steps we recommend.

  • Ensure you have access to your accounts with eBanking, which enables you to deposit checks, make transfers and pay bills from anywhere through a mobile device or computer.
    • If you have not logged into eBanking in several months, be sure to verify your access is still active and that you know your correct login and password. In most cases, you can reset your password through the Forgot Password link on our homepage.
    • If you are not registered for eBanking, you can easily do so through the Enroll Now link on our homepage.
  • If you are an infrequent card user, verify that your ATM or Debit Card is still active and that you know the correct PIN.  If you are unable to use your existing card or would like to get one for the first time, please call us at 800.806.9465 and we will send a card to you via overnight shipping.
  • Update your contact information with us so we are able to reach you with the latest information. You can call us at 800.806.9465 to update your information.
  • Be alert for scams. Sadly, there are people who will try to take advantage of this situation. You should remain diligent in your efforts to protect your information. Remember, Ardent will never reach out to you to request your eBanking login, secure access code, password or other personal identifying information. To learn more, the FTC has compiled information on potential coronavirus-related scams:
  • Contact us at 800.806.9465 if your situation changes as a result of the pandemic. With the wide reach of this virus, we realize some of our Ardent family will be impacted.

We will continue to monitor this ever-evolving situation. We’d like to thank you in advance for your patience and support. We look forward to continuing to provide you the level of service you have come to expect from Ardent.