Text Message Scam

Financial institutions have seen a recent uptick in scammers pretending to be a trusted source asking cardholders via text and phone for personal identifying information, such as an account number, PIN, security code (CVV) or account password. 

Please know that Ardent Credit Union will never text or call you asking for such personal identifying information.  If you have any questions or concerns about text messages or calls, please call us directly at 800.806.9465. 

For more information on these scams, please visit the Federal Trade Commission website.

Recent Data Breaches

From time-to-time personal data stored by retailers, banks and other institutions is compromised. In an effort to help you keep your data secure, we have some helpful tools, resources and tips for you.
For more information, please read official announcements from the sources of recent breaches:
Unless you have experienced fraud on your card or account, there is no need to change your card or account.  However, if your information was compromised, criminals may try to gather additional data from you to carry out a fraud. Be extra diligent about not sharing information related to your card or account. For example, be suspicious of any attempts to ask you for your PIN or social security number via text or phone regardless of who the requestor claims to be. 

We encourage members to take the appropriate steps to monitor their debit and credit cards and account information regularly. Additionally, we suggest you take the following actions:
  • Download Ardent’s SecurLOCK Equip, a free application which allows you to set controls and alerts to manage your Ardent debit and credit cards.
  • Sign up for account alerts through Ardent’s online and mobile banking to help you monitor your spending and account balance, as well as receive security alerts.
  • Consider purchasing Identity Protection services through a trusted party.  A few options are available through Ardent Insurance Agency. Take advantage of any free protection offered by the source of the breach.
  • Visit the FTC’s site to learn more about how you can protect yourself.
If you have any concerns about activity you see on your account, please call us at 800.806.9465.


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