eBanking Login Enhancements
On May 20, 2023, we will begin an eBanking enhancement. Once the enhancement is complete you’ll be able to access Ardent accounts you have ownership on with one login (username and password). This way, you can better manage your entire relationship with us – a frequent request from members.
- More complete view of your accounts: Automatically view all your accounts within different memberships using one login and without having to request access. This includes accounts for which you are a joint owner, co-borrower, custodian, trustee, authorized signer and other select ownership types. For a full list, click here.
- Increased security: Every accountholder will be able to create their own eBanking login, so you can avoid sharing your password.
- More future improvements: This fall, card controls will be integrated into eBanking. You’ll be able to lock or unlock the cards tied to you, manage spending limits and set alerts to keep your budget and security intact all from one place.
What’s changing?
This upgrade offers a wholistic view of your entire relationship with Ardent with just one eBanking login. Any account upon which you are primary, joint or other authorized ownership type will display when you log in. So, after the upgrade, you may see more accounts than expected.
Why You May See Different Accounts After the Upgrade
For example, Mary Member uses an eBanking login tied to member number 12345 to access her accounts. However, she is also on three additional accounts with various members of her family. After the upgrade, using the same login tied to member number 12345, Mary now sees those additional accounts as well because of her joint ownership or co-borrower status on them. Mary now sees her complete relationship with Ardent under a single eBanking login.
What do you need to do?
For most members, no action is required.
This update will take place starting May 20, 2023. During the update, eBanking will be unavailable. This outage may last through the weekend. We will notify you before the update takes place and when eBanking is live again.
If you have questions about this enhancement or need assistance during the scheduled eBanking outage, please contact us. During the weekend of the enhancement, Member Xperience Advocates will be available:
- Saturday, May 20: 9AM-3PM
- Sunday, May 21: 12PM-4PM (special hours)
I share a login with someone. How do I make sure they can still access our accounts in eBanking?
Although not recommended, you may continue to share your login with that person.
If that person is a joint owner or co-borrower on those accounts, they can create their own username and password by enrolling in eBanking for free as a new user. They will automatically see accounts for which they have ownership.
Contact us if you need to change ownership on any accounts.
ENROLL IN EBANKING LOGIN TO EBANKING
Tips & Suggestions
Make the most of the update by personalizing your eBanking before and after the update:
- Change your password: If you share login information with someone not associated with all accounts on all your memberships and don’t want them to see your other accounts, we suggest that you change your password prior to the upgrade.
- Nickname your accounts: If you currently have multiple checking accounts under different logins, use the nicknaming feature to help you easily differentiate between the accounts. Doing this before the upgrade will help you keep track of your accounts without referring to the account numbers. Current account nicknames will not be affected. See instructions in the FAQs below.
EXAMPLE: Your primary checking account could be “My Checking,” and you change the account you share with your spouse to “Household Checking.”
- Hide your accounts: If you’d like to limit the accounts that display in eBanking, you can hide accounts from view in the main dashboard. See instructions in the FAQs below. (NOTE: You still receive statements and be able to access the account.)
- Group your accounts: If you have multiple accounts under different memberships or want to separate accounts and loans, create groups for them in eBanking. Use the groups to expand or minimize the accounts you see by double clicking on the group label. See the FAQs below for step-by-step grouping instructions.
- Review account ownership roles: If you want someone to be able to access an account you share under their own eBanking login, make sure they are on the account as one of the select account ownership types listed in the FAQs below. Contact us to review who has ownership rights on your accounts if you are unsure.
- Some features will remain tied to a specific login: For members with more than one login, please note that some eBanking features are tied to the login under which they were created. If you plan to use one primary login going forward, you will need to re-establish any of those features not currently tied to that login. These features include:
- Alerts
- Bill Pay
- External Transfers
- Member-to-Member Transfers
- Remote Deposit History
After the update, you will be able to use your eBanking login to view any associated accounts for which you are a:
- Primary
- Joint owner
- Co-borrower
- Custodian
- Trustee
- Authorized signer
- Power of Attorney
- Representative Payee
- Executor
- Log in to eBanking.
- Select Settings from the main menu.
- Select Security Preferences.
- Click Change Password.
- Enter your current password, then type your new password in the box below. Confirm it by retyping the new password.
- Click Change Password to save.
- Log in to eBanking and locate the account you want to nickname under My Accounts
- Click the three dots in the top right corner of the account.
- Select Nickname Account from the dropdown menu.
- Under Account Nickname, enter a new name for the account.
- Select Save.
You have the option to hide an account from appearing under My Accounts on your main eBanking dashboard. The account will still be viewable under the “Hidden” group when you select the Sort Order/Nicknames tab in Settings. Hiding does not change statement delivery or change of address.
To hide an account from view:
- Log in to eBanking.
- Click the three dots to the right of the account you wish to hide.
- Select Settings.
- Under Settings, Click on the check mark next to Visibility on Home
- Click Yes, hide to confirm.
To create a group:
- Log into eBanking.
- Click the three vertical dots next to My Accounts.
- Click Create new group.
- From the dropdown, choose the first account you’d like to add to your new group.
- Name your group and click Save.
- Edit group name by clicking on the three dots and clicking Edit group name. You may also edit group names by going to Settings > Sort Order/Nicknames from the main menu and clicking the pencil icon to edit the group name.
To add accounts to a group:
- Click the three dots next to the account you want to add.
- Click Move to.
- Choose the appropriate group from the dropdown menu.
- Click Save.
To expand or minimize a group in your eBanking dashboard:
- Click the three dots next to the group name.
- Click Collapse group to minimize all accounts under the group name.
- Click Expand group to view which accounts are under a group name.
- Double click on the group name to expand or collapse.
To change the order of how groups appear in your eBanking dashboard:
- Click Settings > Sort Order/Nicknames
- Click the up or down arrows to the right of your Group names to reorder groups.
- Change the order of how accounts appear under a certain group by clicking the arrows to the right of each account.
If an account is missing from your eBanking view and you are one of the following select ownership types on the account, please contact us.
- Primary
- Joint owner
- Co-borrower
- Custodian
- Trustee
- Authorized signer
- Power of Attorney
- Representative Payee
- Executor
If you are seeing an account for which you are not one of the select ownership on the account, please contact us.
Ardent recommends never sharing passwords for security purposes.
If you don’t want a co-owner of one membership to see your other accounts from another membership, simply change your password prior to the upgrade.
The joint owner can enroll in eBanking to create their own login for free and automatically access only accounts for which they’re a primary, joint or other authorized ownership type.
You will only be able to access member statements and tax forms for which you are the primary on the account. If you are joint on other accounts, you will need the primary member on those accounts to log in and print the relevant statement or tax form.
If you use only one eBanking login, there will be no change.
If you had Bill Pay set up under more than one eBanking logins, you will need to access eBanking using the login you used to set up a Bill Pay to view it. Your payees will not be aggregated under one login.
To make managing multiple bill payments easier, you may want to choose one primary eBanking login and manually add all Bill Pays you had previously set up under other logins to that login and remove them from those logins. Once that is done, you can manage all your bill payments across multiple accounts using one eBanking login.
We recommend that you assign a nickname to each linked account after it has been added to help you distinguish between them. See FAQ on how to nickname an account.
If your Ardent accounts are disconnected from Mint or Quicken, reconnecting is a simple fix. Learn how below.
Mint users:
- Log into Mint.
- If using the Mint app, select Settings and then select Accounts. Or, if you're signing in via desktop, select Settings from the left menu.
- Select the account that isn't connected. Then, select Edit Login.
- Enter your Ardent username and password.
- Select Save & connect.
Quicken Users:
- Log into Quicken.
- Back up Quicken to save your information.
- Click on your Ardent account in Quicken.
- Enter your Ardent username and password.
- You will receive a code. Enter that code in the space provided.
- Your account will reconnect and Quicken will update since last connection.